The following data protection declaration applies to the use of our online offering www.tomonowos.com
(hereinafter "website").
We attach great importance to data protection. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations.
YOUR PERSONAL DATA
WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND WHAT DO WE DO WITH IT?
Identity information – this is information we use to ensure you are who you claim to be. This includes: name [first name, last name, initials], email address, phone number, username, password, social media identifiers.
Community information – this is information we use to ensure you get the most out of the community, such as registration and participation in events.
Contact information – this is information we use to contact you to send you your Tomonowos products, communicate promotional information, share Tomonowos news with you, and respond to your questions and concerns. This includes, for example: phone number, shipping and billing address, email address, messaging ID, social media username.
Social media information – this is information we use to get to know you better, to build a better relationship with you as an Tomonowos customer, create products you like, and focus our marketing efforts on messages you will find useful and interesting (based on your online behavior) as well as to optimize your social media interactions with Tomonowos and other Tomonowos community members. This includes all publicly accessible social media information, such as [but not limited to]: your use of social media, your social media interactions and posts, your "Likes" and other reactions, your social media connections, your photos. This information is transmitted to us by social networks (e.g., Facebook, Snapchat, Instagram, etc.) directly or indirectly through agencies with which we have agreements.
Device information – this is information we use to secure our network and improve our services and performance. This includes, for example: IP address, date and time of visit, duration of visit to our website, referring URL (if you arrived at our site via another site or an advertisement), pages you viewed on our site, type of browser you are using, type of device you are using, versions, operating system.
Purchase information – this is information we use to process your order. This includes, for example: your shopping cart, your payment information (credit card number), your payment risk profile, delivery details, shipping and billing address, order number, purchase history with Tomonowos.
Correspondence - this is information we use for quality control purposes and to ensure we meet your requests or legal requirements. This includes, for example: recording your calls to our customer service center, notes on your feedback, related reminders, electronic and postal correspondence with Tomonowos staff.
Profile/behavioral information – this is information we use to ensure we only communicate relevant information to you, that we provide the best Tomonowos deals and offers that are likely to interest you, and to optimize your experience as an Tomonowos member of our online and offline communities. This includes, for example: your purchase history, your wishlist, your browsing behavior, your browsing preferences, your shopping preferences.
Preference information – this is information we use to ensure you have the best Tomonowos experience with each of our interactions. This includes, for example: preferred language, wishlist, preferred shipping address, browser preference, our correspondence with you, your ratings of Tomonowos products.
PURPOSES
WHY DO WE USE YOUR PERSONAL DATA?
We use your personal data for the following:
To sell you our products and services - We use your personal data to process your order, ensure receipt of your payment, comply with the requirements of our Terms and Conditions (to sell you the products), deliver the products you have ordered, exchange products if applicable, and refund you if necessary.
To inform you about our products and services - We use your personal data to send you alerts and updates about our products and services based on your preferences, interests, participation, and communities. When you purchase our products, we contact you without obtaining your separate consent to communicate information about our products and services (Service Emails). This is considered our "legitimate business interest" to ensure our business continues to thrive.
To store your personal data - We will store your personal data until you ask us to delete it.
To protect our products and services - As a company, we can only continue to thrive if we vigorously protect our institutional and commercial interests. This includes ensuring that orders and payments are legitimate (fraud prevention), that our research and development activities are going in the right direction, and that our marketing strategies target the right audience with the right messages. As one of our customers, your data will be used to help us achieve these goals in order to continue offering you the best products and experiences. This is considered our "legitimate business interest" to ensure our business continues to thrive.
To provide you with a world-class experience at all times - We collect and store certain information that we have collected from you and your devices, terminal equipment, and browsers (including by using a "cookie", pixel tag, or any other targeting technology).
To operate, improve, and manage our products and services - We take appropriate technical and organizational measures to protect personal data against accidental, illegal destruction, accidental loss or alteration, unauthorized use, disclosure or access, especially when their processing involves data transmission, and against all other illegal forms of processing and abuse.
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
In order to be a socially responsible company, we may be required to share your data with the following types of entities (as permitted and required by law):
Authorities and law enforcement - Government authorities and/or law enforcement officers, if required for the purposes identified in this notice, if mandated by law, or if required for the legal protection of our legitimate interests in accordance with applicable laws.
Partners - We may run joint programs, events, or promotions in collaboration with other companies on their websites or applications. Our partners will only use your personal data if we have obtained your prior consent. If you do not want your personal data to be collected by, or shared with a company other than Tomonowos, you can always choose not to participate in said programs, promotions, or events.
Advisors of potential customers - If the company is sold or integrated into another company, your personal data will be communicated to our advisors and the advisors of any potential acquirer as well as the new owners of the company.
LEGAL BASES
ON WHAT LEGAL BASES DO WE USE YOUR PERSONAL DATA AS INDICATED?
Your consent - When you register, purchase products, participate in our communities, or create an account, you consent to our use of the personal data you provide for the purposes we have identified in this Notice. We remember that we have your permission to use your personal data in a particular way. This includes, for example, your consent to receive marketing communications, your consent to share your data with third parties, your consent to transfer your data to a different location.
Contractual obligations - We will process and use your personal data to fulfill our contractual obligations to provide you with the products and services you request.
Legitimate interests - We will process and use your personal data to offer and improve our products and services, send you marketing communications and research and development questionnaires.
Compliance with laws - We will process and use your personal data to comply with our legal obligations under applicable laws.
YOUR RIGHTS
AND HOW CAN YOU EXERCISE THEM?
Please be aware that we will comply to the extent required by law; in certain cases, when we are legally required to keep your data as is, we will refuse to grant your requests. In such cases, we will explain why.
Access to your personal data - You have the right to request access to your personal data. This also includes information concerning:
a) the reasons why we hold your personal data;
b) the categories of data we hold;
c) our use of your personal data;
d) who has access to your personal data (and their location);
e) where your personal data is likely to be transferred;
f) the duration for which we retain your personal data;
g) if you did not provide us with your personal data directly, how we obtained it;
h) your rights under applicable laws and the ability to limit processing;
i) if we use your personal data for any automated decision-making.
If you have any questions, concerns or complaints about your privacy rights regarding your personal data, please contact the Tomonowos privacy team at sale@tomonowos.com
COOKIE POLICY
WHAT ARE COOKIES?
When you use certain Tomonowos Products and Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears when you close your browser. A persistent cookie remains after you close your browser and may be used by your browser during subsequent visits to the Service. Please consult your web browser's Help file to learn how to modify your cookie settings. Please note that if you delete or choose not to accept cookies, you may not be able to use the full potential of the features of Tomonowos Products and Services. We may also use third-party cookies. For example, we use Google Analytics to collect and process certain analytics data.
COOKIES USED BY Tomonowos
We use different types of cookies listed below. They help us provide and improve our service, for example by presenting you with the most relevant information and your personalized web page. Some of the cookies listed may be stored in your browser or terminals.
Authentication
Cookies and similar technologies will notify us when you log into our website and allow us to display appropriate and relevant information and features to you.
For example, these cookies and similar technologies allow us to understand how you use Tomonowos Products and Services.
These cookies and similar technologies help keep Tomonowos Products and Services secure and reliable. They enable security features and detect activities that violate the Terms of Use and policies, such as unauthorized login and fraudulent use of our Products and Services.
Security
For example, when someone logs into your account from a different browser or IP address than the one stored in cookies, you will be notified and can reject that person's access to your account. Additionally, these cookies and similar technologies will record requests for information from the Internet and block attacks such as attempts to steal your content uploaded to Tomonowos websites.
Location
These cookies and similar technologies help us provide localized experiences, such as displaying website content in your preferred language.
These cookies and similar technologies help us provide the Products and Services.
Features and Services
For example, these cookies and similar technologies can pre-fill your user ID when you log in, show which friends are online and save your preferences to provide you with personalized content and experiences, such as personalized suggestions.
These cookies and similar technologies help us improve the user experience.
Performance
For example, these cookies and similar technologies help us reallocate workload between our servers. They also store certain information on your browser or terminal to allow our web page to respond more quickly.
These cookies and similar technologies help us understand your use of our Products and Services to improve them.
Analytics and Research Data
For example, we may use these cookies and similar technologies to understand how you use Tomonowos applications and websites in order to improve their features.
WHAT IF YOU DON'T LIKE COOKIES?
You can change your browser settings to delete cookies or prevent them from being stored on your computer or mobile device without your permission. Your browser's help menu should provide information on how to manage your cookie settings. Find out how this works for your browser here:
Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (flash cookies): http://www.adobe.com/privacy/policies/flash-player.html
You will need to visit these sites from each browser and device on which you want the opt-out to take effect. Since opt-out tools may depend on cookies, you may need to visit these sites again to reset your preferences if you delete your cookies.
HOW OFTEN DO YOU UPDATE THIS COOKIE STATEMENT?
We may modify this Cookie Statement from time to time, if, for example, we use different cookies for other operational, legal or regulatory reasons. Please therefore consult this Cookie Statement again to stay informed about our use of cookies and related technologies.
WHERE CAN I GET MORE INFORMATION?
If you have any questions regarding our use of cookies or other technologies, please write to us at sale@tomonowos.com